Support
Two people make this app, and one of them answers every email — usually within a day.
[email protected] — include your iOS version, device and what you expected to happen.
In-app
Open EXIF Viewer → Help tab. It has a guide to every screen and a contact form that attaches diagnostics.
Common questions
I bought the app on iPhone — do I need to buy it again on iPad, Mac?
No. One purchase covers all your devices signed in with the same Apple ID. On the other device, open the App Store, find EXIF Viewer, and tap the download (cloud) icon; if it shows a price, tap it and the App Store will recognise the previous purchase.
The 'View EXIF' option doesn't appear in the share sheet.
Tap Share on a photo, scroll the row of actions to the end, tap 'Edit Actions…', and switch on 'View EXIF'. You can also drag it to the top of the list.
Edited or removed EXIF isn't showing in another app.
Some apps cache metadata. Force-quit and reopen the other app. If you used 'Duplicate' rather than 'Overwrite', the original photo still has its metadata — check which copy you're looking at.
Location edit didn't stick.
iOS asks for permission to modify photos the first time. If you tapped 'Don't Allow', go to Settings → Privacy & Security → Photos → EXIF Viewer and choose 'Full Access'.
How do I get a refund?
Refunds are handled by Apple: go to reportaproblem.apple.com, sign in, find EXIF Viewer and choose 'Request a refund'. We don't see or control the decision, but we've never known Apple to refuse a reasonable request.
Is there a promo code / student discount?
We occasionally give out promo codes to photography educators and reviewers. Email [email protected] with a sentence about what you do.
Can you add feature X?
Quite possibly — most features in the app came from user emails. Tell us the problem you're trying to solve rather than the button you'd like, and we'll figure out the best version.
Looking for how-to guides? See the guides.